Terms of service

Who we are
This website is operated by Bhanu Designer, Shop no 7, Ghatkopar West, Mumbai 400086, Maharashtra, India. By placing an order you agree to these terms.

Ordering
Placing an order is an offer to buy, and your order is accepted when we confirm it. If we cannot accept it — a piece is already sold, a fabric is finished, or we cannot meet a date you need — we will tell you and refund you in full.

Prices
Prices are in Indian Rupees and include GST where it applies. Fabric is sold by the metre. A garment price covers the garment as described; work beyond the two fittings included, and changes you ask for after cutting has begun, may be charged, and we will always tell you the cost before we do it.

Made-to-measure work
Most of what we sell is cut to your measurements after you order. We would far rather measure you ourselves — if you send us your own measurements and they turn out to be wrong, the remake is chargeable. Two fittings are included on every made-to-order garment, and if something is not right at a fitting we correct it at no charge.

Exchanges, cancellations and refunds
Change-of-mind refunds are not offered. Eligible ready-made and uncut items may be exchanged within 7 days of delivery, unworn and unused with their original packaging and proof of purchase. Customised garments and fabric already cut to length are excluded from change-of-mind exchanges. Please contact us before returning an item. Applicable remedies for faulty, damaged or incorrectly supplied goods remain available. See our exchange and refund policy for the full conditions.

Colour and finish
Embroidery, zari, zardozi and hand-painted work are made by people, not machines, so small differences between pieces are normal and are not faults. Screens also show colour differently — if an exact shade matters to you, ask us for a swatch before you order.

Photographs and designs
The photographs, text and designs on this site belong to Bhanu Designer and may not be copied or used elsewhere without our permission.

If something goes wrong
Nothing in these terms limits your rights under Indian consumer law. If a garment is faulty, damaged in transit, or not as we described it, we will correct it, remake it or refund you. Beyond that, our liability is limited to the value of your order.

Law
These terms are governed by the laws of India, and the courts of Mumbai have jurisdiction.

Changes
We may update these terms. The version on this page when you order is the one that applies to your order.

Reaching us
Call +91 92244 47024, 11am to 8pm Monday to Saturday, message the same number on WhatsApp, or email bhanudesignerr@gmail.com.