Payments

Everything on this site is paid for online, in full, at the moment you place the order. There is no deposit scheme and no cash on delivery. This page explains exactly what happens to your money.

How you can pay

At checkout you can pay by UPI, credit or debit card, net banking, or a wallet. The full list of what is accepted on the day is shown to you at checkout, before you commit to anything.

Payments are handled by Razorpay, one of the large Indian payment companies. Prices are in Indian Rupees and include GST where it applies.

Why there is no cash on delivery

Almost everything we make is cut to one person's measurements after they order. A sherwani made for you fits nobody else, so we cannot send it out on the chance that it is accepted at the door. That is the whole reason, and it applies equally to a regular customer and to a stranger.

If paying online is genuinely difficult for you, call the workshop on +91 92244 47024 and we will sort something out between us.

Is it safe

Your card number never reaches us. When you pay, you are handed to Razorpay's own secure page, you approve the payment with your bank's OTP or PIN, and all we are told is whether it succeeded. Nobody at Bhanu Designer can see your card number, your CVV or your UPI PIN, and nothing of the sort is stored on this website.

We will never ask you for a payment detail

This matters, so please read it. We will never ring you, message you on WhatsApp, or email you asking for your OTP, your UPI PIN, your card number or your CVV. We will never ask you to send money to a personal UPI ID, a personal phone number, or an individual's bank account. We will never send you a payment link out of the blue, or ask you to install an app so that we can “process a refund”.

If anybody does any of those things in our name, they are not us. Put the phone down, do not pay, and ring the workshop on +91 92244 47024 to tell us.

If the money left your account but the order did not go through

It happens, usually when a bank times out at the last step. The amount is not lost. Your bank reverses a failed payment on its own, normally within 5 to 7 working days, and no order is created at our end, so you have not been charged for anything.

Do not pay a second time until you have spoken to us. Call us with the date, the amount and the last four digits of the account or card used, and we will check our side while you check with your bank.

Refunds

A refund goes back to the same card, account or UPI ID it came from. We cannot redirect it somewhere else, and we would not want to be able to. Once we approve a refund it reaches you within 10 working days; your bank sometimes takes a few days more to post it.

What can and cannot be cancelled or refunded is set out in full in our Refund policy. In short: you may cancel any made-to-order piece free of charge up until the date cutting is scheduled, and we always tell you that date in advance.

Paying at the atelier

Orders started in person in Ghatkopar West are settled in the shop in the ordinary way. This page is about orders placed on the website.

Questions about a payment

Call the workshop on +91 92244 47024, 11am to 8pm Monday to Saturday — that is the fastest way to sort anything out. You can also message the same number on WhatsApp, or email bhanudesignerr@gmail.com.