Refund policy

We do not offer refunds for a change of mind. Eligible ready-made and uncut items can be exchanged within 7 days of delivery under the conditions below. Please check the design, cloth, measurements and date before ordering.

Made-to-measure and customised garments

Made-to-order, made-to-measure and customised garments are cut for one customer and are not eligible for change-of-mind returns, refunds or exchanges. Fittings are included so that we can check the fit before the garment is finished.

Changes and cancellations

If you need to change an order, contact us as soon as possible, before cutting begins. We will tell you what changes are possible and confirm any difference in price before proceeding. Change-of-mind cancellations do not qualify for a refund. Once cutting begins, the order cannot be cancelled or exchanged for a different design.

Fabric cut from the roll

Once fabric has been cut to the requested length it is not eligible for change-of-mind returns, refunds or exchanges. If you are unsure about shade or length, call us before ordering.

Exchanges within 7 days

Ready-made items that have not been customised, including malas and unstitched panels that have not been cut or altered, may be exchanged. Contact us within 7 days of delivery. Items must be unworn, unused and in their original condition, with all packaging and proof of purchase.

Please arrange the exchange with us before sending anything back. We will confirm eligibility, replacement availability and shipping arrangements with you. Change-of-mind returns are handled as exchanges, not refunds.

Faulty, damaged or incorrectly supplied goods

This policy does not limit your applicable consumer rights. If an item is faulty, damaged in transit or not as described, contact us with your order reference and details of the problem. We will correct, replace, remake or refund as appropriate. A change-of-mind exclusion or the 7-day exchange window does not remove applicable remedies for these problems.

Where a refund is due

Approved refunds are returned to the original payment method within 10 business days. Your bank may take additional time to post the credit. If more than 15 business days have passed since approval, contact us. We will not ask for your OTP, UPI PIN or card security code.

Contact the atelier

Call +91 92244 47024, 11am–8pm Monday to Saturday, message the same number on WhatsApp, or email bhanudesignerr@gmail.com. Shop No. 7, KK Smruti Apartment, New Maneklal Estate, Ghatkopar West, Mumbai 400086.

The terms in effect when an existing order was placed continue to apply to that order.